Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and 10X ERP, LLC ("Company," "we," "our," or "us") governing your access to and use of the 10X Pulse application ("the Service"). By accessing or using the Service, you agree to be bound by these Terms.

If you do not agree to these Terms, you may not access or use the Service. If you are accessing the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Description of Service

10X Pulse is a multi-tenant real-time sales dashboard application that displays sales metrics, performance data, and analytics from your organization's 10X ERP system. The Service provides features including but not limited to:

• Real-time sales metrics and performance tracking
• Sales target management and comparison
• Leaderboards and top performer analytics
• Recent wins and deal tracking
• Multi-tenant data isolation and management
• Administrative controls and user management

3. Account Registration and Security

3.1 Account Creation

To access the Service, you must create an account by providing accurate, current, and complete information. You may register using email and password or through third-party authentication providers such as Google OAuth.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Use a strong, unique password
• Notify us immediately of any unauthorized access or security breach
• Not share your account credentials with others
• Log out of your account when using shared or public devices

3.3 Multi-Tenant Access

The Service operates on a multi-tenant architecture. Your access is limited to the tenant(s) to which you have been granted access by your organization's administrator. You may not attempt to access data or resources belonging to other tenants.

4. Acceptable Use

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Infringe upon the intellectual property rights of others
• Transmit any viruses, malware, or harmful code
• Attempt to gain unauthorized access to the Service or related systems
• Interfere with or disrupt the Service or servers connected to the Service
• Use automated systems to access the Service without authorization
• Reverse engineer, decompile, or disassemble any part of the Service
• Remove or alter any copyright, trademark, or proprietary notices
• Use the Service to transmit spam, phishing, or other malicious communications

5. Data and Content

5.1 Your Data

You retain ownership of all data and content you provide to the Service. By using the Service, you grant us a limited, non-exclusive license to use, store, and process your data solely for the purpose of providing and improving the Service.

5.2 Data Accuracy

The Service displays data from your organization's 10X ERP system via 10X Insights (powered by Metabase). We are not responsible for the accuracy, completeness, or timeliness of data originating from external systems. You are responsible for ensuring the accuracy of data in your source systems.

5.3 Data Backup

While we implement reasonable data backup and recovery measures, you are responsible for maintaining your own backups of critical data. We are not liable for any data loss that may occur.

6. Intellectual Property

The Service, including its original content, features, functionality, design, and software, is owned by 10X ERP, LLC and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of the Service, nor may you reverse engineer or attempt to extract the source code of the Service, unless laws prohibit these restrictions or you have our written permission.

7. Service Availability and Modifications

We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.

8. Termination

8.1 Termination by You

You may terminate your account at any time by contacting your organization's administrator or by contacting us directly.

8.2 Termination by Us

We may suspend or terminate your access to the Service immediately, without prior notice, if you violate these Terms, engage in fraudulent or illegal activity, or for any other reason we deem necessary to protect the Service or other users.

8.3 Effect of Termination

Upon termination, your right to access and use the Service will immediately cease. We may delete your account and associated data, subject to our data retention policies and legal obligations.

9. Disclaimers and Limitation of Liability

9.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, 10X ERP, LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

10. Indemnification

You agree to indemnify, defend, and hold harmless 10X ERP, LLC, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with:

• Your access to or use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of any applicable laws or regulations

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of [State], United States, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms.

If you do not agree to the modified Terms, you must stop using the Service and may terminate your account.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and 10X ERP, LLC regarding your use of the Service and supersede all prior agreements and understandings.

15. Contact Information

If you have questions about these Terms, please contact us: